Question 1

Do you guarantee I'll pass?

Accepted Answer

No, and we don't believe anyone honestly can. We promise the shortest, most consistent path; the exam itself is on you. If you're on the annual plan, the Forge Pledge gives you extra runway if it doesn't click the first time.

Question 2

What's the Forge Pledge?

Accepted Answer

A retention commitment for annual subscribers. Practice on at least 80% of days through your exam date; if it doesn't go your way, we add 3 months to your subscription — we add time, not refunds. Full terms at /pledge.

Question 3

How long does prep usually take?

Accepted Answer

Depends on the cert. AWS Cloud Practitioner or Azure AZ-900 land around 4–6 weeks. CompTIA A+, Network+, Security+ usually take 8–14 weeks. CCNA and CISSP are longer (16–26 weeks). We show your honest window before you sign up.

Question 4

Is there a free trial?

Accepted Answer

Yes — every paid tier starts with a 7-day free trial. Cancel any time during the trial and you won't be charged.

Question 5

Can I cancel any time?

Accepted Answer

Yes. Cancel from the Settings screen (or directly in the App Store for iOS purchases). You'll keep access until the end of your current billing period.

Question 6

What's the refund policy?

Accepted Answer

We offer refunds in line with our Refund Policy — see /refund for the full terms. Apple-billed subscriptions follow Apple's refund process.

Question 7

What's the difference between Forge Master and Grandmaster?

Accepted Answer

Forge Master unlocks every realm, unlimited quests/quizzes/flashcards/exams, and 5 labs/month plus a daily AI quota. Grandmaster adds unlimited labs, unlimited AI Forge Master, unlimited guilds, early access to new realms, and the Grandmaster leaderboard badge.

Question 8

Can I switch tiers later?

Accepted Answer

Yes. Upgrades apply immediately with proration. Downgrades take effect at your next renewal.

Question 9

Does it work on iPhone, Android, and the web?

Accepted Answer

iOS is live in the App Store. Android is coming soon. The full web app runs on certrealm.com.

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