1. 30-Day Money-Back Guarantee
We stand behind CertRealm. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked.
2. How to Request a Refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all CertRealm purchases. To request a refund:
- Visit paddle.net and locate your order using the email address you used at checkout, or
- Contact our team through the Support page and we'll help you start the refund.
3. How Long Refunds Take
Once approved, refunds are returned to the original payment method. Most banks post the credit within 5–10 business days, though some card networks can take up to a full billing cycle.
4. Subscription Cancellations
You can cancel a recurring subscription at any time from your account billing portal. After cancellation you keep access until the end of the period you already paid for, and you will not be charged again.
5. Questions
Email us through the Support page if anything about your order or refund needs a human eye. We read every message.